Privacy Policy

1. Overview & Scope

This Privacy Policy ("Policy") describes how jili.com ("we," "us," or "our") collects, uses, stores, shares, and protects the personal information of players and visitors ("you" or "your") who access or use the jili.com platform at https://jilicom.one (the "Platform").

This Policy applies to all personal data processed by jili.com in connection with your use of the Platform, including data collected through account registration, gameplay, financial transactions, customer support interactions, and your general browsing of the Platform.

jili.com is committed to complying with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). We are also guided by PAGCOR's data handling requirements for licensed online gaming operators.

By using the jili.com Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform.

2. Personal Data We Collect

jili.com collects the following categories of personal data from players and Platform visitors:

2.1 Identity & Contact Information

• Full legal name as it appears on your government-issued ID;
• Date of birth (for age verification — 21+ requirement);
• Residential address in the Philippines (city, province, postal code);
• Email address;
• Mobile phone number.

2.2 Identity Verification (KYC) Documents

• Copies of government-issued photo identification (Philippine passport, driver's license, SSS/GSIS ID, PhilSys National ID, or other PAGCOR-accepted documents);
• Proof of address documents (utility bills, bank statements, or similar);
• Selfie or liveness verification images where required for enhanced KYC.

2.3 Financial Information

• GCash or PayMaya account reference numbers (we do not store full wallet credentials);
• Philippine bank account details for withdrawal processing (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank);
• Debit card details (processed securely through our payment partners — we do not store full card numbers);
• Transaction history: deposit amounts, withdrawal amounts, dates, and payment methods used.

2.4 Gaming Activity Data

• Game session logs (games played, bet amounts, win/loss records, session duration);
• Bonus and promotion usage history;
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status).

2.5 Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Pages visited, time spent on pages, and navigation patterns;
• Cookie identifiers and session tokens (see Section 9).

2.6 Communications Data

• Records of your communications with our customer support team (live chat transcripts, email correspondence);
• Feedback, complaints, and dispute records.

3. How We Collect Your Data

jili.com collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make deposits or withdrawals, contact customer support, or participate in promotions;
• Automatically: Through cookies, web beacons, and similar tracking technologies when you browse the Platform (see Section 9);
• From third parties: From payment processors (GCash, PayMaya, Philippine banks) to verify transactions; from identity verification service providers during KYC; from PAGCOR or other regulatory bodies where required by law;
• From publicly available sources: Where necessary for fraud prevention or regulatory compliance purposes.

4. Purpose of Data Processing

jili.com processes your personal data for the following purposes:

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, jili.com processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with PAGCOR regulations, Anti-Money Laundering Act (AMLA) requirements, and other applicable Philippine laws;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

jili.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients only to the extent necessary:

6.1 Service Providers

We engage trusted third-party service providers who process data on our behalf under strict data processing agreements, including: payment processors (GCash, PayMaya, Philippine banks), identity verification providers, cloud hosting and infrastructure providers, and customer support platform providers. All service providers are contractually bound to process your data only as instructed by jili.com and in compliance with the Data Privacy Act.

6.2 Regulatory Authorities

We are required by law to share certain data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities upon lawful request or as required by our operating license.

6.3 Game Providers

Third-party game software providers may receive limited technical data (such as session tokens) necessary to deliver their games through the jili.com Platform. These providers do not receive your full identity or financial data.

6.4 Legal Requirements

We may disclose your data where required by a court order, subpoena, or other legal process, or where we believe disclosure is necessary to protect the rights, property, or safety of jili.com, our players, or the public.

7. Data Retention

jili.com retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law:

• Account and KYC data: Retained for a minimum of five (5) years after account closure, as required by PAGCOR and AMLA regulations;
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• Gaming activity logs: Retained for a minimum of two (2) years;
• Customer support communications: Retained for two (2) years from the date of the last interaction;
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year thereafter.

After the applicable retention period, your data will be securely deleted or anonymized in accordance with our data disposal procedures.

8. Data Security

jili.com implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and jili.com is encrypted using SSL/TLS technology;
• Data encryption at rest: Sensitive data stored in our systems is encrypted using AES-256 or equivalent standards;
• Access controls: Access to personal data is restricted to authorized personnel on a need-to-know basis, with role-based access controls and audit logging;
• Two-factor authentication (2FA): Available for all player accounts to enhance login security;
• Regular security audits: Our platform and infrastructure undergo periodic security assessments and penetration testing;
• Staff training: All jili.com personnel who handle personal data receive regular data privacy and security training.

While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is 100% secure. In the event of a personal data breach that poses a risk to your rights and freedoms, jili.com will notify the National Privacy Commission (NPC) and affected players in accordance with the Data Privacy Act of 2012 and NPC Circular 16-03.

9. Cookies & Tracking Technologies

jili.com uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze usage patterns. The following types of cookies may be used:

• Strictly necessary cookies: Essential for the Platform to function — including session management, login authentication, and security tokens. These cannot be disabled without affecting Platform functionality;
• Functional cookies: Remember your preferences such as language settings, display options, and responsible gaming tool configurations;
• Analytics cookies: Collect anonymized data about how players use the Platform to help us improve performance and user experience;
• Marketing cookies: Used with your consent to deliver relevant promotional content. You may opt out of marketing cookies at any time through your account settings.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jili.com Platform. For more information on managing cookies in popular Philippine-used browsers, refer to your browser's help documentation.

10. Your Data Privacy Rights

You have the following rights with respect to your personal data:

• Right to be informed: You have the right to know what personal data jili.com collects about you and how it is processed — which is the purpose of this Privacy Policy;
• Right of access: You may request a copy of the personal data we hold about you at any time;
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at privacy@jilicom.one. We will respond to all verified requests within fifteen (15) business days in accordance with NPC guidelines. We may need to verify your identity before processing your request.

11. Minors & Age Restriction

jili.com is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations. We do not knowingly collect personal data from persons under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately suspend the associated account, delete the data, and return any deposited funds in accordance with applicable law. If you believe a minor has registered on jili.com, please notify us immediately at support@jilicom.one.

Age verification is a mandatory step in our KYC process. All players must provide valid proof of age before being permitted to deposit funds or participate in real-money gaming on the Platform.

12. Changes to This Privacy Policy

jili.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. The date of the most recent revision is displayed at the top of this page.

When we make material changes to this Policy, we will notify registered players via email or through a prominent notice on the Platform at least seven (7) days before the changes take effect. Your continued use of the jili.com Platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how jili.com protects your personal data.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact jili.com's designated Data Protection Officer:

For complaints that cannot be resolved directly with jili.com, you may contact the National Privacy Commission at complaints@privacy.gov.ph or visit the NPC website for guidance on filing a formal complaint.